Our warrantees vary by purchase location if not sure what warranty you have please ask your support representative. 

 

What Warranty Covers

Our warranty covers all mechanical and electrical failures that occur during normal use and service, subject to the limitations below, for:

• Laptops (MacBook ®, MacBook Pro®, etc.) desktops (Mac Pro®, iMac® etc.), iPhones®, iPads®
• Hard drives, RAM, optical drives, logic boards, power adapters, anything that stops working NOT due to any physical or liquid damage or as limited below.
• Batteries and power adapters are covered for 90-days, then it becomes a consumable part meant to be replaced by the consumer.

You get 100% parts & labor coverage with zero deductibles for the first 90-days and return shipping is covered for the first 30-days.  After 90-days, you get 100% labor coverage with zero deductibles, but must pay for parts and return shipping.

What Warranty Does Not Cover

We don’t cover software issues. We will help you troubleshoot the issue to determine if it’s a software or hardware issue. We don’t cover items that are accidentally or intentionally damaged, such as by:

• Dropping, water damage or spilling on, sitting on, immersion in food or liquids, or otherwise destroying your Mac®
•  Cracked screens, physical or cosmetic damage that didn’t exist prior to purchase or damage resulting from normal wear and tear.

We don’t cover accessories and consumable parts that are meant to be replaced by the consumer like power adapters and batteries, scratches on any plastic surfaces and externally exposed parts resulting from normal use, items with warranty labels removed or illegible serial numbers.

We don’t cover defects or damage resulting from use of the item in other than its normal and customary manner; from misuse, accident or neglect or fraudulent misrepresentation; from improper testing, operation, maintenance, installation, adjustment or any alteration or modification of any kind; or items disassembled or repaired in such a manner as to adversely affect performance or prevent adequate inspection and testing to verify any warranty claim; or items located outside the United States or used commercially.

This Agreement is extended to you as the original buyer only and so you cannot assign or transfer it to subsequent buyers and it is not renewable.

WE WILL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST TIME, LOST DATA RESULTING FROM THE BREAKDOWN OR FAILURE OF ANY ITEM OR FROM DELAYS IN SERVICING OR THE INABILITY TO RENDER SERVICE ON ANY COVERED ITEM. EXCLUSION IS MADE OF ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AND THERE ARE NO EXPRESS OR IMPLIED WARRANTIES MADE HEREIN.

Return and Exchange Policy Most items returned within 30 days will receive a full refund or equivalent exchange. They must be returned in the same condition as when purchased.  Items not in the same condition as when purchased may be denied a refund or exchange or may require a restocking fee.  All bundled items and components included in the original purchase must be returned for a refund. All items are covered by our limited One-Year warranty.  Please refer to our warranty terms for specifics of the Agreement.